IT Helpdesk Operations
Manage daily IT support requests with clear ownership and status.
GLPI
IT Service Management
Made Simple.
Bring IT services and assets together with GLPI. HGIT can implement this open-source platform to manage assets, tickets, incidents, problems, changes and users—with reporting that supports everyday operations.
Efficient Helpdesk
Better Service Delivery
Cost Effective & Scalable
Open Source Community
GLPIIllustrative demoService workspace
OVERVIEW
Manage Services. Track Assets.
Deliver Better IT Support.
GLPI combines IT service management and asset management in one structured platform. Connect support activity with hardware, software, licenses and users to build a clearer operational view.
HGIT helps configure the platform, prepare existing records and align workflows with how your team delivers support.
- Centralized ticket management
- Complete IT asset inventory
- Incident, problem and change management
- Knowledge base and self-service portal
- Custom workflows and reporting
ITSM + AssetManagement- Service DeskHandle incidents, service requests and problems.
- Asset ManagementTrack hardware, software, licenses and lifecycle records.
- Change ManagementPlan, approve and track IT changes.
- Knowledge BaseSupport self-service and maintain useful documentation.
User ManagementOrganize roles, groups and permissions.
ReportingReview service activity and asset information.
KEY FEATURES
Ticket Management
Handle incidents, service requests and problems.
Asset Management
Track hardware, software, licenses and lifecycle records.
Change Management
Plan, approve and track IT changes.
Knowledge Base
Support self-service and maintain useful documentation.
User & Access Control
Organize roles, groups and permissions.
Reporting & Dashboards
Review service activity and asset information.
OUR IMPLEMENTATION PROCESS
- 01
Discovery & Requirements
- 02
Design & Planning
- 03
Installation & Configuration
- 04
Data Migration (Assets & Users)
- 05
Testing & Training
- 06
Go Live & Support
REAL-WORLD USE CASES
IT Asset Management
Track hardware, software, licenses and asset assignments.
Change Management
Plan and track IT changes with structured operational records.
Reporting & Compliance
Maintain service and asset records for operational and audit reviews.
WHY HGIT
- Practical IT infrastructure experience
- ITSM and asset-management understanding
- Structured deployment and configuration
- Data migration and workflow customization
- Documentation, training and ongoing support
GLPI FAQs
What is GLPI used for?
GLPI is an open-source platform for IT service management and asset management. It connects support tickets, incidents, problems and changes with inventory and operational records.
Can GLPI manage both IT tickets and IT assets?
Yes. GLPI combines service-desk workflows with hardware, software and license records, helping teams connect support activity to the assets involved.
Can existing asset and user data be migrated into GLPI?
Existing records can be assessed, cleaned and mapped before migration. The approach depends on source formats, data quality and the agreed configuration.
Can GLPI support multiple locations or departments?
GLPI can organize entities, locations, groups and permissions to support multiple departments or locations within an agreed access model.
Can HGIT customize GLPI workflows and reports?
HGIT can configure workflows, forms and reporting around agreed requirements. Additional functionality may depend on compatible plugins or integrations.
Streamline Your IT Operations with GLPI.
Discuss GLPI implementation, configuration, customization and support with HG IT Solutions.